This installation includes
- Installation of purchased plenum
- Price per plenum
Shipping Information
Fast, tracked LTL freight on every order.
We ship HVAC systems and equipment nationwide on pallet via licensed freight carriers. Your tracking link is emailed the moment your shipment leaves the warehouse.
Processing & Transit Times
In-stock systems & equipment
- Processing: 1–3 business days
- Transit: 3–7 business days
Special order / drop-ship equipment
- Processing: 3–5 business days
- Transit: 5–10 business days
Shipping Costs
- Freight calculated live at checkout — based on ZIP, size, and weight
- Liftgate included on residential deliveries (no forklift needed)
- Optional shipping protection available at checkout through a third-party provider
⚠️ Inspect Before You Sign. Inspect Before You Install.
This is the single most important thing on this page. Please read it.
Once equipment is opened, moved, or installed, we cannot accept it back — the manufacturer will not take it, which means we can't refund it. No exceptions.
Before the driver leaves:
- Walk around the pallet. Check the box, crate, and equipment for dents, tears, crushing, or shifting.
- If anything looks damaged — refuse the shipment. Do not sign for it.
- Take photos of the item in place, the packaging, and any damage.
- Contact us within 24 hours with your order number and photos.
Before you install:
- Confirm the model number matches your order
- Confirm the equipment is the right size and configuration for your home
- Once the box is opened and the unit is installed, it's yours — we can't take it back
When in doubt, text or email us before you break the seal.
Damage Claims at a Glance
- Functional damage (anything affecting performance): we repair, replace, or refund
- Cosmetic damage (minor scratches or small dents): not eligible for return — these units live in attics or outside and it doesn't affect performance. We may offer store credit at our discretion.
- Damage reported after the equipment has been moved or installed: not eligible
Full details: Return & Refund Policy
Need Help? Text or Email Us.
Text us — fastest response: (469) 778-4822
Email: contact@hvachomesupply.com
