Last updated: January 23, 2025

This Privacy Policy describes how HVAC Home Supply ("we", "us", or "our") collects, uses, and protects your personal information when you visit, use our services, or make a purchase from hvachomesupply.com (the "Site") or otherwise communicate with us (collectively, the "Services"). "You" and "your" refers to you as the user of our Services.

Please read this Privacy Policy carefully. By using our Services, you consent to the collection and use of your personal information as described in this Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Policy from time to time for operational, legal, or regulatory reasons. We will post updates on the Site and revise the "Last updated" date accordingly.

How We Collect and Use Your Personal Information

We collect personal information from you to provide and improve our Services, communicate with you, process transactions, comply with legal obligations, and protect our Services and users.

What Personal Information We Collect

Information You Provide to Us:

• Contact details (name, address, phone number, email)
  
  
• Order information (billing/shipping address, payment confirmation)
  
  
• Account details (username, password, security questions)
  
  
• Shopping activity (items viewed, added to cart, loyalty points, reviews, purchases)
  
  
• Customer support interactions
  
  

Information We Automatically Collect:

• Usage data (device, browser, IP address, interaction data)
  
  
• Cookies (used to improve functionality, analytics, and user experience)

How We Use Your Personal Information

• To Provide Services: Process orders, manage your account, ship products, handle returns, and provide customer support.
  
  
• Marketing and Communication: Send updates, promotions, and relevant information based on your preferences.
  
  
• Security and Fraud Prevention: Monitor for fraudulent or unauthorized activity and protect your account.
  
  
• Service Improvement: Analyze usage and improve our offerings and customer experience.
  
  

Consumer Consent & Mobile Messaging Policy

Data Sharing

We do not transfer consumer data to any external organizations under any circumstances, even with consumer consent.

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions

• By providing your phone number and opting in via our website form, you consent to receive SMS text messages from HVAC Home Supply. These messages may include Account Notifications, Customer Care, Delivery Notifications, and Marketing related to our products and services. Message frequency varies. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP or CANCEL to any message. For assistance, you may reply HELP or contact us at contact@hvachomesupply.com 

We do not share SMS opt-in information or mobile numbers with third parties for marketing or promotional purposes. Mobile opt-in data is used solely to deliver the requested communications from HVAC Home Supply.Consent: By opting into SMS services or initiating communication with us by text, you consent to receive messages from HVAC Home Supply.

Frequency: Message frequency varies. Message and data rates may apply.

Privacy: We will not share or sell your mobile information. Your phone number will only be used for communication purposes as described here.

Data Transfers: Your information will not be transferred outside of HVAC Home Supply, except as required by law.

Opt-Out: You can opt out at any time by texting "STOP" to (469) 778-4822.

Contact:
📧 contact@hvachomesupply.com
Chat Online or Text us at (469) 778-4822

Cookies

We use cookies to:

• Improve Site performance
  
  
• Remember your preferences
  
  
• Run internal analytics to enhance user experience
  
  

You can manage your cookie preferences in your browser settings. Blocking cookies may affect Site functionality.

Our Site does not respond to “Do Not Track” signals.

Disclosure of Personal Information

We do not share, sell, or disclose your personal information to anyone, unless required by law or to fulfill legal obligations.

User-Generated Content

If you choose to submit reviews or content to public areas of our Site, that information will be publicly accessible. We are not responsible for how others may use that information.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. Parents may contact us to request deletion of any such data.

Security and Retention of Information

While we implement measures to protect your information, no system is completely secure. We retain personal information only as long as necessary for business purposes or to meet legal requirements.

Your Rights

Depending on your location, you may have rights regarding your personal information, such as:

• Access
  
  
• Correction
  
  
• Deletion
  
  
• Restriction of processing
  
  
• Withdrawal of consent
  
  

You can exercise these rights by contacting us.

Managing Communication Preferences

You may opt out of promotional emails by following the unsubscribe link in our emails. We may still send you transactional emails (order confirmations, account updates, etc.).

Complaints

If you have concerns about our handling of your personal information, please contact us. If you remain unsatisfied, you may contact your local data protection authority, if applicable.

International Users

Your data may be processed in the United States where our systems are based. We take steps to protect your data according to applicable law.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

📧 contact@hvachomesupply.com