Privacy Policy

Last Updated: April 2026

Overview

This Privacy Policy describes how HVAC Home Supply LLC ("HVAC Home Supply LLC," "we," "us," or "our") collects, uses, and discloses your personal information when you visit hvachomesupply.com (the "Site"), purchase products, or otherwise interact with us (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Information We Collect

Information You Provide Directly

We may collect:

  • Name
  • Address
  • Email address
  • Phone number
  • Billing and shipping information
  • Payment confirmation details
  • Account credentials
  • Order history
  • Customer support communications

You may choose not to provide certain information, but this may limit access to some features.

Automatically Collected Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Usage data
  • Pages viewed
  • Cookies and tracking data

We use cookies and similar technologies to improve performance, analytics, and marketing effectiveness.

For more on Shopify cookies, see:
https://www.shopify.com/legal/cookies

How We Use Your Information

We use personal information to:

  • Process and fulfill orders
  • Coordinate shipping and freight delivery
  • Send order, shipping, and account notifications
  • Provide customer support
  • Improve website performance
  • Prevent fraud
  • Send marketing communications (if consented)

SMS & MOBILE MESSAGING POLICY

Consumer Consent

HVAC Home Supply LLC sends SMS messages only to individuals who have provided express consent by voluntarily opting in through website forms located at:

https://hvachomesupply.com/pages/request-a-quote

Providing a mobile number and opting into SMS communications is voluntary and not required to purchase goods or services.

Message Types

Messages may include:

  • Order confirmations
  • Shipping and tracking updates
  • Delivery and freight coordination notifications
  • Return and exchange status updates
  • Account notifications
  • Customer support responses
  • Marketing or promotional messages (only if separately opted in)

Message Frequency

Message frequency may vary. Message and data rates may apply.

Opt-Out Instructions

You may opt out at any time by texting STOP to (469) 557-5073.

After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from HVAC Home Supply LLC.

To rejoin, you must opt in again through the original sign-up method.

For assistance, reply HELP or contact us at:

Email: contact@hvachomesupply.com
Hours: Mon–Fri 8am–8pm CT

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, shipping carriers, or messaging infrastructure providers, is permitted under strict confidentiality agreements.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

How We Disclose Personal Information

We may disclose personal information to:

  • Vendors performing services on our behalf
  • Payment processors
  • Shipping and freight carriers
  • Analytics providers
  • Marketing partners (in accordance with consent)
  • Affiliates within our corporate group
  • Legal authorities when required by law

We do not sell your personal information.

We do not use or disclose sensitive personal information without your consent.

Cookies

We use cookies to:

  • Improve Site performance
  • Remember your preferences
  • Run internal analytics to enhance user experience

You can manage your cookie preferences in your browser settings. Blocking cookies may affect Site functionality.

Our Site does not respond to "Do Not Track" signals.

User-Generated Content

If you submit reviews or content publicly, that information may be visible to others.

We are not responsible for third-party use of publicly shared content.

Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices.

Children's Data

Our Services are not directed to children under 16. We do not knowingly collect personal data from children.

Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your data.

No method of transmission is completely secure. We retain data only as long as necessary to fulfill business and legal obligations.

Your Rights

Depending on your location, you may have rights including:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of personal data
  • Data portability
  • Restriction of processing
  • Withdrawal of consent

To exercise rights, contact us at:

Email: contact@hvachomesupply.com
Phone: (469) 557-5073

We will not discriminate against you for exercising your rights.

Managing Communication Preferences

You may opt out of promotional emails by following the unsubscribe link in our emails. We may still send you transactional emails (order confirmations, shipping updates, account notifications, etc.).

International Transfers

We may process information outside your country of residence. Where required, we rely on appropriate transfer mechanisms such as Standard Contractual Clauses.

Contact Information

HVAC Home Supply LLC
Email: contact@hvachomesupply.com
Hours: Mon–Fri 8am–8pm CT