InsureShield® Shipping Insurance

Your purchase is protected against damage, loss and theft such as porch piracy.

Shipping Information

Fast, tracked LTL freight on every order.

We ship HVAC systems and equipment nationwide on pallet via licensed freight carriers. Your tracking link is emailed the moment your shipment leaves the warehouse.

Processing & Transit Times

In-stock systems & equipment

Processing: 1–3 business days
Transit: 3–7 business days

Special order / drop-ship equipment

Processing: 3–5 business days
Transit: 5–10 business days

Shipping Costs

Freight calculated live at checkout — based on ZIP, size, and weight
Liftgate included on residential deliveries (no forklift needed)
Optional shipping protection available at checkout through a third-party provider

⚠️ Inspect Before You Sign. Inspect Before You Install.

This is the single most important thing on this page. Please read it.

Once equipment is opened, moved, or installed, we cannot accept it back — the manufacturer will not take it, which means we can't refund it. No exceptions.

Before the driver leaves:

Walk around the pallet. Check the box, crate, and equipment for dents, tears, crushing, or shifting.
If anything looks damaged — refuse the shipment. Do not sign for it.
Take photos of the item in place, the packaging, and any damage.
Contact us within 24 hours with your order number and photos.

Before you install:

Confirm the model number matches your order
Confirm the equipment is the right size and configuration for your home
Once the box is opened and the unit is installed, it's yours — we can't take it back

When in doubt, text or email us before you break the seal.

Damage Claims at a Glance

Functional damage (anything affecting performance): we repair, replace, or refund
Cosmetic damage (minor scratches or small dents): not eligible for return — these units live in attics or outside and it doesn't affect performance. We may offer store credit at our discretion.
Damage reported after the equipment has been moved or installed: not eligible

Full details: Return & Refund Policy

Need Help? Text or Email Us.

Text us — fastest response: (469) 778-4822

Email: contact@hvachomesupply.com